Return Policy

As a Level Depot customer, if you decide not to keep your order, you can ship it back to us.

NO RESTOCKING FEE

Products purchased from Level Depot may be returned within 30 days of delivery if they are in original condition and packaging.  Any shipping and brokerage charges associated with the order will not be refunded.

RETURN PROCESS

Returns must be pre-authorized.  If you would like to request a Return, simply send us an email to heretohelp@leveldepot.com.    A customer service agent will help you with you Return. 

PLEASE NOTE: we cannot guarantee shipping times as we use 3rd party couriers.  If you would like to cancel and return your order because of shipping delays, you will still be charged for any shipping and brokerage charges associated with the order and the return.

It is the customer’s responsibility to organize and pay for the return of the product to our warehouse. We recommend that Returns are shipped via a trackable method. It is also the customer’s responsibility to track their order as Wall Theory is not responsible for the returned product until it has arrived in our warehouse and we have cleared it for damage. Any brokerage charges associated with the order will not be refunded.

Refunds will be issued after the product has arrived in our warehouse and has been inspected for damage. An email confirmation will be sent to the customer as soon as the refund has been issued.

In the case that returned product is damaged, a photo and damage report will be emailed to the customer. No refunds will be issued for damaged product.

MISSING OR DAMAGED ITEMS

If your order is short a product(s), or has physical damage (paint not included) to your order upon delivery, please contact us immediately at heretohelp@walltheory.com.  Claims received after 24 hours of delivery cannot be processed.

ORDER CANCELLATION

All canceled orders will be refunded within 30 days of the order being canceled. This pertains to all orders, whether they have or have not shipped yet.  If a credit card was used, there may be associated credit card processing fees, but that will only be with the customer's credit card company or bank.  If your canceled order has already shipped, there will be associated shipping and brokerage charges.  

PLEASE NOTE: we cannot guarantee shipping times as we use 3rd party couriers.  If you would like to cancel and return your order because of shipping delays, you will still be charged for the return.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. 

LATE OR MISSING FUNDS (if applicable)

If you haven't received a refund within 3 days there may be a delay. First check your bank account again, and then contact your credit card company, as it may take some time before your refund is officially posted. 

Customer Service

Toll Free: 1-888-99-LEVEL
                  8:30am - 4:30pm MST
 Email:      
heretohelp@leveldepot.com